If you have purchased a product(s) and simply changed your mind about it or it's flavor you will not be able to return your product(s). Only items that are defective, damaged or the incorrect item was sent can be returned for a full refund. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email for assistance by responding to one of our emails or by filling out the contact us form, please quote your full name and order number. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship Australia-wide!
Delivery is via Australia Post or courier where appilcable and the price is usually $9.95 but can be dependant on the weight and size of your order.
Most orders are shipped express post however if we deem the item to be too large to be shipped express it will be sent via courier or regular mail.
Most of our orders are shipped with signature on delivery. Online Nutrition is not responsible for any lost mail that has been signed for. Online Nutrition will endevour to help track your item and locate it for you however if the item has been signed for this matter is between yourself and the delivery agent (Australia Post in most cases).
In the unlikely circumstance that your order has not been signed for or receieved we will open an investigation with the delivery agent which may take up to 10 business days after which hopefully the item can be found or another replacement item can be sent again.
By placing an order with Online Nutrition you have become one of our many customers as such we may email you from time to time with special offers and discounts if at any time you do not wish for this to occur you can simply email back to unsubscribe and you will not receive anymore marketing, one off special discount type emails again. Your details will always be kept private with Online Nutrition and not sold to any third party. Also please be advised we do not store credit card information all of our credit card transactions are placed through paypal as such we (Online Nutrition) never see your credit card information.